____________________

If your car has been involved in an accident, damaged by a covered incident, or if it is stolen, it may be time to file an auto insurance claim. How do you file a claim and what can you expect during the claims process? Follow the steps below for fast service and help with your EagleWay claim today. It’s our goal to get you back in the driver’s seat as soon as we can.

Step 1: Contact Us To start a claim, simply log into MyAccount and follow the steps in our online portal. Report your claim as soon as possible. Conveniently file your auto claim online through our website—we’re available 24/7 for new claims!

Step 2: Investigation/Appraisal

• A licensed insurance claims adjuster will be assigned to your claim and will contact you by the end of the next business day.
• The claims team will then complete a thorough investigation of your claim, evaluate the damage, and will answer any questions you may have about your claim.

Step 3: Repair You have options when it comes to repairing your car or truck.

• Get a virtual photo inspection: Through our claim photo upload feature, you can upload photos of your vehicle for a virtual photo inspection. A staff appraiser will complete an appraisal on your vehicle, provide an estimate of the repairs needed, and answer any questions you have about the repair process.
• Choose a repair shop from the EagleWay Repair Network: Choose a shop from our EagleWay Repair Network, and we’ll guarantee your repairs for as long as you own your vehicle. Get the process started by selecting your shop from the list on our website. We’ll take care of the rest.
• Find a repair shop on your own: Or, if you prefer, you always have the option to choose your own repair facility.
• Make rental car arrangements: And, if your policy includes a rental vehicle, your claims adjuster can make your arrangements and explain the rental process.

Step 4: Stay in the Loop Your claims adjuster will periodically check the status of your repairs and address any issues that may arise, such as: additional damage, payments for additional damage owed, or changes to the expected completion date. You can easily check your claim status online through our website. If you have any other questions, visit our website to use the contact form or access our support options.