How to Contact Claims

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To file a new claim:

For your convenience, you can file an auto claim online.
Simply log into MyAccount and fill out the form in our online portal.

Alternatively, submit your claim by mail to the following address, or use the contact form on our website.


EagleWay Auto Insurance Claims Department
PO Box 4815
Winston Salem, NC 27102

Include your name, policy number, and claim number

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We are available 24/7 for new claims!

To check on a current claim: Already reported a claim and need to check on the status or reach your claim representative?

  • Log in to MyAccount and access the Claims Center to view updates.

  • Use our support options on the website, such as the contact form or chat support, to get assistance.

  • Provide your claims details to our virtual assistant in chat 24/7.

  • Live chat representatives are available Monday through Friday from 8 am to 8 pm EST for all other claims-related questions.